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Azaria
Replylo · Shopify App

Your support
on autopilot

Replylo reads your customer emails, classifies them with AI, pulls live order data from Shopify, and responds automatically — using your own templates. You stay in control. Your customers get instant answers.

See how it worksGet early access

// Built by data scientists. From €9.99/month.

replylo.app · Shopify Email Agent — Dashboard
Inbox · 4 new
From: Laura M. <laura@mail.com>
Subject: Can I change the size of my order #3847?
Replylo · analyzing
Classification · Template matchSize change · Order #3847 · Fulfillment: pending · Template: "Pre-shipment change"
Draft · based on your templateHi Laura, good news — order #3847 hasn't shipped yet so we can update the size for you. We'll process this now and send a confirmation shortly. — Mialetta Team
How it works

From email to response in under 2 minutes

No new tools to learn. No dashboard to manage. Replylo works inside your existing email flow.

01

Email arrives

A customer writes to your support email. Replylo detects it instantly.

02

AI classifies

Gemini identifies the intent: size change, order status, return, delivery issue, or other.

03

Pulls order data

Connects to your Shopify store via GraphQL to get real fulfillment status, tracking, and product info.

04

Responds or queues

Sends your pre-approved template — or queues it for your review if confidence is below your threshold.

The problem

You're answering the same 6 emails every day

If you run a Shopify store, you know the drill. The same questions, over and over, eating hours you don't have.

"Where is my order?"

The #1 support email. The answer is always in Shopify. But you still have to look it up, copy the tracking, write the reply. Every. Single. Time.

Slow replies kill sales

Every hour without an answer is a risk. Abandoned carts. Chargebacks. 1-star reviews. It all starts with a customer who waited too long.

You are the support team

Most support tools are built for teams with agents. You're a founder doing it alone. You don't need a helpdesk — you need the problem to disappear.

More orders = more emails

Support costs grow linearly with revenue. Without automation, you'll always be hiring or drowning. Replylo breaks that cycle.

Shopify App
Our product
Replylo
AI email autopilot for Shopify stores

Replylo connects to your Shopify store and your email inbox. When a customer writes, the AI reads the email, identifies what they need, pulls the relevant order data from Shopify, and responds using your pre-configured templates. Not a chatbot. Not a generic script. An agent that works the way you already work.

Your templates, your brandYou write the response templates. Replylo fills them with real data and sends them. Customers get your voice, not a bot's.

6 categories, auto-classifiedSize changes, order status, returns, wrong items, disputes, and general — detected and routed automatically by Gemini AI.

Real Shopify data in every replyOrder status, fulfillment state, tracking numbers — pulled live from your store. No hallucinations.

You decide what auto-sendsSet confidence thresholds per category. Start with everything in review mode and gradually let the agent handle more.

Get early accessRead the FAQ
// Email → Response5 steps
01
Customer emails your store

soporte@yourstore.com

↓
02
Replylo classifies the intent

Gemini AI identifies: size change, return, order status…

↓
03
Fetches live Shopify data

Order #, fulfillment status, tracking, product details

↓
04
Fills your template

Personalized, contextual, on-brand — not generic

↓
05
Auto-sends or queues for review

Based on your confidence threshold

// Pricing
Base
€9.99 /mes
7-day free trial
  • 100 emails/month
  • Spanish + English
  • 80% confidence threshold
  • 6 categories
Pro
€19.99 /mes
7-day free trial
  • Unlimited emails
  • All languages
  • Custom threshold (60–95%)
  • Priority support
White-label AI

Your customers will never know it's AI

Replylo is invisible. Your customers receive replies from your email address, in your brand voice, with your tone. There's no chatbot widget, no "powered by" badge, no generic language.

Your templates, your rulesYou write every response template. You set the tone, the structure, the level of formality. The agent follows your playbook.

Intelligent conversation flowThe AI doesn't just reply — it follows a logic you define. If a customer asks for a size change, Replylo will confirm the order number, verify the current size, request the new size, and explain your exchange terms — step by step, just like you would.

Zero hallucinations by designThe agent never invents information. It classifies the intent, selects your template, and fills it with verified Shopify data. If it can't match a template with enough confidence, it queues for your review instead of guessing.

// What your customer sees
From: soporte@yourstore.com
Subject: Re: Size change for order #3847
Hi Laura,

Thanks for reaching out! We've checked your order #3847 and it hasn't shipped yet, so we can update the size for you.

We've processed the change from M to L. You'll receive a confirmation email shortly.

If you need anything else, just reply to this email.

Best regards,
The Mialetta Team
Sent automatically · 47 seconds after customer email
Beyond Replylo

AI systems for operational workflows

Any business or organization handling high volumes of repetitive emails can benefit from this approach — real data, real context, practical automation.

Email support automation

Classify, triage and respond to support emails — connected to operational data, not a generic FAQ.

// ecommerce · saas

Workflow automation

Map a repetitive manual process. Build a system that executes it reliably.

// ops · logistics

Custom AI agents

Purpose-built agents that plug into your specific tools, data sources and workflows.

// custom builds

Data pipelines & analytics

Turn operational data into actionable signals — reporting, monitoring, forecasting.

// analytics · apis
About Azaria

Two data scientists building products that work

We've spent years working with data in enterprise environments. We know what AI can actually do — and what it can't. Azaria exists to build practical systems, not to sell the idea of AI.

Engineering-first approach — we write code, not decks
Every system is grounded in real operational data and tested against real workflows
We deploy fast, measure impact, and iterate based on what the data says
Depth over breadth — we solve one problem completely before moving to the next
// Co-founders
M
Mireia
Co-founder

BSc in Mathematics and Economics. Senior Data Scientist at a multinational corporation.

S
Santiago
Co-founder

BSc in Statistics. BI Manager and Senior Data Scientist at a multinational corporation.

FAQ

Common questions

No. Replylo is a background agent that reads incoming emails, classifies them, pulls live order data from Shopify, and responds using templates you've defined. Customers never know it exists.

Most support tools are helpdesks built for teams — tickets, agent assignments, shared inboxes. Replylo is for founders who are the support team. No new platform to learn. The agent works in the background, inside your existing email flow.

Yes. Set a confidence threshold per category. Start with everything in review mode and increase automation as you trust the system.

No. Replylo uses your pre-written templates, not generative AI for responses. The AI classifies the email and follows an intelligent flow you define — for example, if a customer requests a size change, the agent ensures the order number, old size, new size and exchange terms are all confirmed before proceeding. Every response is grounded in your templates and live Shopify data. No hallucinations are possible because the system never invents content — it only fills in verified data.

Base plan: Spanish + English. Pro plan: all languages.

We're onboarding early users now. Send us a message and we'll set you up in minutes.

Early access

Put your support on autopilot

We're onboarding early Shopify stores now. Free during launch — just real feedback in exchange.

Get early accessSee how it works

Or reach us at hello@azaria-group.com

Contact

Let's get you set up

Tell us about your store and we'll walk you through everything.

Based in
Madrid, Spain
Get early access to Replylo
Tell us about your store. We'll come back with a setup plan.